Returns & exchanges
We want you to love it.
If something isn't quite right with your Bloom, we're here to help. Here's how returns, replacements, and refunds work.
- 30 daysFrom delivery to request a return
- 2–3 daysBusiness days to process an approved refund
- Final saleSale items and gift cards
How to start a return
- Within 30 days of delivery, email support@bloomtowels.com with your order number.
- We'll reply with instructions on how and where to send it.
- Ship it back. Items sent without a return request first can't be accepted.
What can be returned
- Unused and in the condition you received it
- In its original packaging
- With your receipt or proof of purchase
Final sale: sale items and gift cards can't be returned or refunded.
Refunds
Once we receive and inspect your return, we'll email you to let you know if it's approved. Approved refunds go back to your original payment method within 2–3 business days.
Refunds cover the product cost. Shipping isn't refundable, and return shipping is on you unless the item was defective or we sent the wrong one.
Damaged, defective, or wrong item?
Please check your order when it arrives. If something's damaged, defective, or not what you ordered, email support@bloomtowels.com right away with your order number and a photo, and we'll replace it.
We replace damaged or defective items only. To get something different, return the original and place a new order.
Refund running late?
- Check your bank account again.
- Contact your credit card company. It can take time to post.
- Contact your bank.
Still nothing? Email support@bloomtowels.com and we'll look into it.
Returning a gift
If the item was marked as a gift and shipped straight to you, you'll get a gift credit once your return is processed.
If it wasn't marked as a gift, the refund goes to the person who bought it.
Still have questions?
We're moms. We get it.
Email us and a real person on our team will help. We reply within 24 hours on business days.
support@bloomtowels.com